1. Eligibility Conditions

To ensure high hygiene and quality standards for all community members and creators, items returned must meet the following guidelines:

• Must be initiated within 14 calendar days from the verified carrier delivery timestamp.
• Items must be unworn, unwashed, unaltered, and with all original brand tags, security ribbons, and packaging intact.
• Limited-edition sneaker drops (such as Nike Vaporfly drops) must include the original shoe box in undamaged condition with authentication seals attached.
• Apparel must be free of makeup stains, deodorant marks, fragrances, or animal hair.

2. Non-Returnable & Final Sale Items

Due to hygiene and bespoke production characteristics, certain categories are final sale unless defective upon arrival:

• Intimates, swimwear without hygienic liners intact, and pierced jewelry.
• Personalized or custom-monogrammed creator merchandise.
• Cosmetics and skincare items with opened protective seals.

3. Return Shipping & Courier Pickup

Diverse provides prepaid return labels and free scheduled courier pickups for all orders within our primary service zones (GCC, UK, EU, US). If returning outside these zones, our support concierge will provide the appropriate regional return instructions.

4. Damaged, Defective or Incorrect Items

If you receive an item that was damaged in transit or differs from what was demonstrated during the live broadcast, contact our live concierge immediately via the app or at diverseqatar26@gmail.com. We provide immediate express replacement or an instant 100% refund without requiring you to wait for standard return transit.

5. Refund Timelines & Method

Refunds are issued to the original method of payment (Apple Pay, Credit/Debit card, or Diverse Store Credits if preferred):

• Inspection: Inspected at our fulfillment center within 24–48 hours of receipt.
• Bank Processing: Funds typically appear in your account within 3–5 business days depending on your financial institution.