1. Introduction & Overview

Diverse ("we", "us", or "our") operates the Diverse next-gen live shopping platform, mobile application, and website. We are dedicated to protecting your privacy and ensuring your personal information is treated with transparency, dignity, and enterprise-grade security.

This policy details how we collect, process, store, and safeguard your data when you participate in live video streams, browse independent brand collections, and use our one-cart checkout.

2. Information We Collect

To provide a frictionless live shopping experience across hundreds of independent sellers, we collect the following categories of information:

• Account Data: Name, email address, phone number, and delivery addresses.
• Live Stream Interaction: Live drop alerts opted into, comments during live sessions, saved creator lookbooks, and wishlist items.
• Transaction & Payment Data: Items purchased, delivery preferences, and tokenized payment identifiers handled securely via PCI-DSS Level 1 payment gateways (we never store raw card numbers).
• Device & Technical Telemetry: Mobile OS version, app performance logs, anonymous analytics, and push notification tokens.

3. How We Use Your Information

Your data enables us to deliver the Diverse core features:

• Facilitating the unified one-cart checkout across independent designer labels.
• Routing delivery information to certified logistics and courier partners for live doorstep tracking.
• Alerting you in real-time when limited sneaker editions and streetwear drops go live.
• Preventing fraudulent transactions and ensuring brand authenticity.

4. Information Sharing & Independent Sellers

Diverse is a marketplace platform. When you place an order, we transmit only the necessary recipient address and contact details to the seller or logistics courier to fulfill and track your order. We never sell your personal data or provide your financial payment information to third parties.

5. Data Security & Storage

All network communications between the Diverse app and our servers use TLS 1.3 encryption. Data at rest is encrypted using AES-256 standards. Access to administrative systems is restricted by multi-factor authentication and role-based access control.

6. Your Rights & Data Choices

You maintain complete control over your personal information at all times:

• Access & Export: Request a portable copy of your account and transaction history.
• Correction: Update delivery addresses, phone numbers, or preferences directly in the app.
• Account Deletion: Request permanent removal of your account and associated personal data by contacting our Data Protection Officer at diverseqatar26@gmail.com.